Exchanges and Returns
Exchanges and Returns
Not satisfied? We refund your money!
We always want satisfied customers in our store. We want the products to cause a general commotion of happiness when they arrive at your home so that you keep coming back.
If for any reason you are disappointed with your purchase, we will do our best to resolve your issue by following a few simple rules for exchanges, returns and refunds.
Repentance and Giving Up:
In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, the customer will have a period of 7 (seven) days, counted from the date of receipt of the goods, to make the request for refund by phone or email.
How to proceed in case of return or exchange due to regret:
Contact support via email.
Send the product by CTT, postage paid by the customer, to the sender's address. Important: the product must be in its original packaging, without signs of use, without violation of the seal, if any, accompanied by all the accessories it has.
Upon receipt of the product and confirmation of the above conditions, you may choose to:
- Receipt of a store credit for the total amount paid, which can be used to purchase another product immediately, or in a future purchase, valid for 6 months.
- Refund of the value of the product, by the same means of payment used at the time of purchase.
*If the order has already been sent and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company and the amount paid will be refunded.
* The Store is exempt from the obligation to exchange any product whose defect has been caused by misuse, or to respond to requests outside the aforementioned deadlines.
We provide the measurements in centimeters of our products so there is no mistake in choosing the size. According to the Consumer Protection Code - Article 18, there is no legal obligation on the shopkeeper to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to make exchanges only in case of defective products.
Other occurrences:
All occurrences described above, and others that may be identified, must be communicated to the Store by telephone or via e-mail.
Products returned without this communication, after the deadline or with missing items/accessories that accompany them, may be resent without prior consultation.
In addition to the occurrences mentioned, if any of the hypotheses below occurs, the receipt of the product must be refused.
- Opened or damaged packaging;
- Defective product;
- Product not in accordance with the order;
- Lack of accessories.
If you still receive the product, please contact the Store's support within 72 hours of receipt. We hope we clarified your doubts!
Not satisfied? We refund your money!
We always want satisfied customers in our store. We want the products to cause a general commotion of happiness when they arrive at your home so that you keep coming back.
If for any reason you are disappointed with your purchase, we will do our best to resolve your issue by following a few simple rules for exchanges, returns and refunds.
Repentance and Giving Up:
In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, the customer will have a period of 7 (seven) days, counted from the date of receipt of the goods, to make the request for refund by phone or email.
How to proceed in case of return or exchange due to regret:
Contact support via email.
Send the product by CTT, postage paid by the customer, to the sender's address. Important: the product must be in its original packaging, without signs of use, without violation of the seal, if any, accompanied by all the accessories it has.
Upon receipt of the product and confirmation of the above conditions, you may choose to:
- Receipt of a store credit for the total amount paid, which can be used to purchase another product immediately, or in a future purchase, valid for 6 months.
- Refund of the value of the product, by the same means of payment used at the time of purchase.
*If the order has already been sent and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company and the amount paid will be refunded.
* The Store is exempt from the obligation to exchange any product whose defect has been caused by misuse, or to respond to requests outside the aforementioned deadlines.
We provide the measurements in centimeters of our products so there is no mistake in choosing the size. According to the Consumer Protection Code - Article 18, there is no legal obligation on the shopkeeper to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to make exchanges only in case of defective products.
Other occurrences:
All occurrences described above, and others that may be identified, must be communicated to the Store by telephone or via e-mail.
Products returned without this communication, after the deadline or with missing items/accessories that accompany them, may be resent without prior consultation.
In addition to the occurrences mentioned, if any of the hypotheses below occurs, the receipt of the product must be refused.
- Opened or damaged packaging;
- Defective product;
- Product not in accordance with the order;
- Lack of accessories.
If you still receive the product, please contact the Store's support within 72 hours of receipt. We hope we clarified your doubts!